Refund Policy for Bhuvika Business Solutions Private Limited

Introduction

At Bhuvika Business Solutions Private Limited, we are committed to ensuring complete satisfaction for our agents. Our refund policy is designed to be fair and transparent, allowing agents to understand the terms under which refunds are applicable.

Eligibility for Refunds

Faulty or Defective FasTags: If a FasTag is found to be faulty upon receipt, agents must notify us within 7 days of delivery. We will replace the defective FasTag at no additional cost.

Incorrect Orders: If an incorrect order is delivered (e.g., incorrect number of FasTags or incorrect FasTag type), agents must notify us within 7 days of delivery. We will correct the order without additional charges.

Cancellation by Agent: Agents can request a cancellation of their order before it has been dispatched. A full refund will be issued for such cancellations.

Non-Eligibility for Refunds

Activated FasTags: FasTags that have been activated and used are not eligible for refunds.

Damaged FasTags Due to Improper Use: FasTags damaged due to improper handling or use by the agent or end customer are not eligible for refunds.

Refund Process

Initiating a Refund Request: Agents must contact our customer support team via email at contact@bhuvikabizsolutions.com or call our helpline at [0562-4327132] to initiate a refund request.

Return of FasTags: If applicable, agents must return the faulty or incorrect FasTags to our designated return address. The return shipping cost will be borne by Bhuvika Business Solutions Private Limited.

Verification and Approval: Once we receive the returned FasTags, our team will inspect them to verify the claim. Upon approval, the refund process will be initiated.

Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after approval.

Exceptions

Force Majeure: In circumstances beyond our control (e.g., natural disasters, strikes, etc.), Bhuvika Business Solutions Private Limited reserves the right to refuse refunds.

Contact Information

For any queries or concerns regarding our refund policy, agents can contact us at:

Bhuvika Business Solutions Private Limited

Email: contact@bhuvikabizsolutions.com

Helpline: [0562-4327132]

Address: [Block number 26 , shop no. 16 , 2nd floor cloth market, near corporate park, sanjay palace, Agra, UP,282002 ]

Amendments

By purchasing FasTags from Bhuvika Business Solutions Private Limited, agents agree to the terms and conditions outlined in this refund policy.